Your Privacy Matters
We protect your personal information and respect your privacy rights.
At Kachingo Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, store, and protect your data when you use our services.
We understand that your privacy is important, and we take our responsibility to protect your personal information seriously. This policy complies with applicable data protection laws including the General Data Protection Regulation (GDPR) and other relevant privacy legislation.
Information We Collect
Personal Information
When you register with Kachingo, we collect personal information necessary to provide our services and comply with regulatory requirements. This includes your name, email address, date of birth, postal address, and phone number.
We also collect identification documents such as passport or driver's license copies for account verification purposes, which is required by anti-money laundering regulations and our gaming licenses.
Gaming and Transaction Data
We record details of your gaming activity including games played, bets placed, winnings, deposits, and withdrawals. This information helps us provide personalized services and ensures compliance with responsible gambling requirements.
Payment information such as transaction amounts, payment methods used, and banking details (in encrypted form) are collected to process your deposits and withdrawals securely.
Technical Information
We automatically collect technical data including your IP address, browser type, device information, operating system, and website usage patterns. This helps us improve our services and detect fraudulent activity.
How We Use Your Information
Service Provision
- • Creating and managing your account
- • Processing deposits and withdrawals
- • Providing customer support
- • Sending important account notifications
Legal Compliance
- • Identity verification (KYC)
- • Anti-money laundering checks
- • Regulatory reporting requirements
- • Responsible gambling monitoring
Marketing & Promotions
- • Personalized bonus offers
- • Game recommendations
- • Promotional communications
- • VIP program benefits
Improvement & Security
- • Fraud detection and prevention
- • Website optimization
- • Customer experience analysis
- • Security monitoring
Legal Basis
We process your data based on legitimate interests, contractual necessity, legal obligations, and your consent where applicable. You can learn more about your rights under GDPR and other privacy laws.
Cookies and Tracking Technologies
Kachingo uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. Cookies are small text files stored on your device that help us remember your preferences and improve website functionality.
We use essential cookies for basic website operations, performance cookies to analyze site usage, and functional cookies to remember your settings. Marketing cookies may be used with your consent to deliver relevant promotional content.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. Our cookie banner allows you to manage your preferences when you first visit our site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for basic site functionality | Session/30 days |
| Performance | Analytics and site optimization | 1-2 years |
| Functional | Remember preferences and settings | 1 year |
| Marketing | Personalized advertisements | 1-2 years |
Your Privacy Rights
Under applicable data protection laws, you have several important rights regarding your personal information. Kachingo respects these rights and provides mechanisms for you to exercise them easily.
You can access, update, or delete your personal information through your account settings or by contacting our support team. We respond to all legitimate requests within the timeframes required by law.
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct or update inaccurate personal information
Right to Erasure
Request deletion of your personal data
Right to Restriction
Limit how we process your information
Right to Portability
Receive your data in a portable format
Right to Object
Object to certain types of data processing
Data Security and Protection
Kachingo employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use advanced encryption technologies and secure servers to safeguard your data.
All payment transactions are processed using SSL encryption, and sensitive data is stored in encrypted format. Our security systems are regularly updated and monitored to prevent breaches and ensure ongoing protection.
We limit access to personal information to authorized personnel who need it to perform their duties. All staff members undergo security training and are bound by strict confidentiality agreements.
SSL Encryption
256-bit security
Secure Servers
Protected infrastructure
Access Control
Limited personnel
Regular Updates
Latest security patches
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, please don't hesitate to contact us. Our privacy team is available to help you understand your rights and address any concerns.
For privacy-related inquiries, data subject requests, or complaints, you can reach us through the contact methods below. We aim to respond to all privacy requests within 30 days.
Customer Support
Regulatory Information
Licensed and regulated by the Malta Gaming Authority and UK Gambling Commission
Data Protection Officer available for GDPR-related inquiries
You may also contact relevant data protection authorities if you have concerns
Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through email or prominent website notices. The current version is always available on our website.
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