Website Terms of Use
Terms and conditions governing the use of Kachingo Casino platform and services.
Last verified: May 11, 2026 | Operator: AG Communications Limited (Malta C48328) | UKGC Licence: 039483-R-319409-018
These Terms of Use form a legally binding agreement between you and Kachingo Casino, available at kachingo.org.uk and operated by AG Communications Limited (Malta C48328) under UKGC Licence 039483-R-319409-018. By creating an account or playing any of our 3,300+ games from Play'n GO, Pragmatic Play, NetEnt and Evolution, you confirm that you are 18 or over and accept the rules set out below.
The terms cover account eligibility, payment processing through Visa/Mastercard Debit, PayPal, Skrill, NETELLER, Trustly, Apple Pay and paysafecard, and the rules attached to promotions such as the 100% up to GBP 150 + 50 Free Spins welcome bonus (min GBP 10 deposit, 35x wagering). They also outline prohibited activities, account verification requirements and our right to request KYC documents at any time.
As a UKGC-licensed operator we are committed to safer gambling and provide deposit limits, reality checks, time-outs and self-exclusion within every account. Please read these conditions carefully before depositing - continued use of Kachingo Casino confirms your acceptance of the most recent version published on this page.
Introduction and Agreement
Welcome to Kachingo Casino. These Terms of Service constitute a legally binding agreement between you and Kachingo Casino regarding your use of our gaming platform, services, and website. By creating an account, making a deposit, or participating in any gaming activities, you acknowledge that you have read, understood, and agree to be bound by these terms.
These terms govern all aspects of your relationship with Kachingo Casino, including but not limited to account registration, gameplay, financial transactions, bonus participation, and customer support interactions. We reserve the right to modify these terms at any time, with changes taking effect immediately upon posting to our website.
If you do not agree with any part of these terms, you must not use our services. Continued use of the platform after modifications to these terms constitutes acceptance of the updated agreement. Players are responsible for regularly reviewing these terms to stay informed of any changes.
Acceptance and Eligibility Requirements
To use Kachingo Casino services, you must be at least 18 years of age or the minimum legal age for gambling in your jurisdiction, whichever is higher. You must provide accurate, current, and complete information during registration and maintain the accuracy of this information throughout your use of our services.
You represent and warrant that you have the legal capacity to enter into this agreement and that gambling is legal in your jurisdiction. You are responsible for ensuring compliance with all applicable local, state, and federal laws regarding online gambling in your area of residence.
Kachingo Casino reserves the right to verify your identity and eligibility at any time. Failure to provide requested verification documents within the specified timeframe may result in account suspension or closure. We may refuse service to anyone at our sole discretion.
Account Usage and Player Responsibilities
Your Kachingo Casino account is for your personal use only. Sharing account credentials, allowing others to access your account, or creating multiple accounts is strictly prohibited. Each player may maintain only one active account on our platform at any given time.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security that comes to your attention.
All gameplay must be conducted in good faith and in accordance with the rules of each game. Any attempt to manipulate games, exploit software vulnerabilities, or engage in fraudulent activity will result in immediate account closure and forfeiture of all funds and bonuses.
Prohibited Activities and Platform Conduct
Players are prohibited from engaging in activities that may compromise the integrity of our platform or violate applicable laws. This includes but is not limited to money laundering, fraud, collusion, use of automated software or bots, and any form of advantage play or card counting techniques.
Offensive behavior, harassment, or inappropriate communication with other players or staff members is not tolerated. This includes the use of abusive language, threats, or discriminatory remarks in any form of communication on our platform.
Any attempt to reverse engineer, decompile, or hack our software or systems is strictly forbidden. Players found engaging in such activities will face immediate account termination and may be subject to legal action under applicable computer crime laws.
Limitation of Liability and Disclaimers
Kachingo Casino shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services. This includes but is not limited to loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.
Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure, though we implement industry-standard security measures.
In no event shall our total liability to you exceed the amount of funds in your account at the time the claim arose. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.
Contact Information and Dispute Resolution
If you have questions about these Terms of Service or need to contact us regarding any matter, our customer support team is available 24/7 through live chat, email, and phone support. We are committed to addressing your concerns promptly and professionally.
Any disputes arising from these terms or your use of our services will be resolved through binding arbitration in accordance with the rules of our licensing jurisdiction. You waive any right to participate in class action lawsuits or class-wide arbitration.
These terms are governed by the laws of our licensing jurisdiction and supersede all prior agreements between you and Kachingo Casino. If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Frequently Asked Questions About Kachingo Terms
Who is eligible to open an account at Kachingo Casino?
You must be at least 18 years old, a resident of the United Kingdom, and able to provide accurate identification documents. Players from jurisdictions where online gambling is restricted are not permitted to register, and Kachingo reserves the right to refuse service at its sole discretion.
Can I hold more than one Kachingo account?
No. Each player may maintain only one active account. Duplicate accounts are flagged automatically during KYC checks and will be closed, with any bonus winnings forfeited. Genuine deposits are returned to the original payment method in line with UKGC rules.
What happens if I breach the Terms of Service?
Depending on severity, we may issue a warning, restrict bonus eligibility, suspend your account pending review, or close it permanently. Serious breaches involving fraud, collusion, or money laundering are reported to the UKGC and relevant law enforcement authorities.
What KYC documents will Kachingo ask for?
Standard verification requires a government-issued photo ID (passport or driving licence), proof of address dated within three months (utility bill or bank statement), and proof of payment method. Additional source-of-funds documents may be requested for higher deposit volumes under anti-money-laundering rules.
Are credit cards accepted at Kachingo Casino?
No. In line with the UK Gambling Commission's April 2020 ban on credit card gambling, Kachingo accepts only Visa/Mastercard Debit, PayPal, Skrill, NETELLER, Trustly, Apple Pay and paysafecard. Any deposit attempted via a credit card will be declined automatically.
How does Kachingo handle disputes between players and the casino?
Most issues are resolved by our 24/7 support team within 48 hours. Unresolved cases can be escalated to our independent Alternative Dispute Resolution provider, with details supplied on request, and ultimately to the UK Gambling Commission. Players retain all statutory rights under UK consumer law.
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